We sell food. That shapes this policy: we cannot resell an opened pack, and fresh mushrooms spoil within days. Within those limits we want every order to arrive as described, and we put it right when it does not.
Last updated: October 11, 2026
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Summary
| Situation | What we do | Time limit |
|---|---|---|
| Arrived damaged, spoiled or not as described | Replacement or full refund, including shipping for the affected items | Report within 7 days of delivery |
| Wrong item or missing item | We send the right item or refund it | Report within 7 days of delivery |
| Change of mind, unopened dried or extract product | Refund of the product price once it is back with us | Tell us within 14 days of delivery |
| Change of mind, fresh product or opened packs | Not returnable (see below) | — |
Damaged, faulty or wrong items
Check your order when it arrives. If anything is damaged, spoiled, missing or different from what you ordered, contact us within 7 days of delivery at info@mycorova.com or from the order in your account. Please send your order number and photos of the product, the packaging and the shipping label. Usually photos are enough and you will not need to send anything back. We then replace the item or refund it in full, including its share of the shipping cost.
Changing your mind
You can cancel an online order for unopened dried or extract products in their original sealed packaging by telling us within 14 days of delivery. You do not need to give a reason. Return the goods within 14 days of telling us; you pay the return postage unless the item was faulty. Consumers in the European Union and the United Kingdom have this right by law for eligible goods; we offer the same to customers everywhere for online orders.
If you want to cancel before the order has shipped, contact us straight away: an order that has not been packed is cancelled and refunded in full.
What cannot be returned
- Fresh mushrooms, because they deteriorate within days. EU and UK law also exclude perishable goods from the cancellation right.
- Opened food packs: sealed food that has been unsealed after delivery cannot be resold for health and hygiene reasons.
- Products made, packed or sourced to your specification under a quote, unless faulty.
- Items damaged after delivery by storage contrary to the label (for example kept damp).
None of this limits our responsibility for products that arrive faulty or not as described.
How to return an item
- Contact us first at info@mycorova.com with your order number. Parcels sent back without notice can be lost or refused.
- We reply with the return address and any instructions.
- Pack the goods securely in their original packaging and keep proof of postage. For international returns, mark the parcel as a return of goods so it is not charged duty again.
How refunds are paid
Refunds go back to the original payment method. For change-of-mind cancellations we refund within 14 days of receiving the goods back (or proof that you sent them). For damaged or wrong items we refund within 14 days of agreeing the claim. Your bank or card provider may take a few more days to show the money. If you paid in a different currency, the amount you receive can differ because of exchange rates. Import duties and taxes paid to customs are generally refunded by the customs authority, not by us; we provide the documents you need to claim them.
Quoted and trade orders
Business-to-business orders placed through a quote follow the terms in the accepted quote and pro-forma invoice. Claims for quality or quantity must be made in writing within 7 days of delivery, with photos and, for quality claims, a description of how the product was stored. We may ask for samples or an independent inspection for large lots.
Your statutory rights
This policy is in addition to your rights under consumer law in your country, which it does not limit. See also our Terms & Conditions.